Last Updated: February 2026

1. These Terms

1.1. What these terms cover

These are the terms and conditions that govern property bookings with Croatia Vacations. Throughout these terms, "you" or "your" refers to you as the guest booking the property; and "we", "us", or "our" refers to Adriatica Collective d.o.o., operating as Croatia Vacations.

Please review these terms carefully before you make a booking with us. They outline who we are, how we will provide the property to you, procedures for modifying or terminating the contract, steps to take in case of issues, and other important information.

2. Our Company and Contact Details

2.1. Who we are

We are Adriatica Collective d.o.o., a limited liability company registered in Croatia. Our company registration number (MBS) is 070215313, our Tax ID (OIB) is HR81362615815, and our registered office is at Kapucinski trg 5, 42000 Varaždin, Croatia. We are registered with Trgovački sud u Varaždinu (Commercial Court in Varaždin).

2.2. How to contact us

You can contact us by:

• Phone: +385 98 928 0582
• Email: [email protected]
• Post: Adriatica Collective d.o.o., Kapucinski trg 5, 42000 Varaždin, Croatia
• Website: www.croatia-vacations.com

2.3. How we may contact you

If we need to communicate with you, we will do so by telephone or by writing to you at the email address you provided during the booking process.

2.4. 'Writing' includes emails

Whenever we refer to 'writing' or 'written' in these terms, that includes emails.

3. Your Booking

3.1. Your agreement when making a booking

When you make a booking with us, the person whose name is entered during the booking process is the Lead Booker, and agrees on behalf of all persons in their booking group that they:

• have read, understood, and have the authority to and do agree to be legally bound by these terms;
• consent to our use of personal data in accordance with our Privacy Policy;
• have the authority to act on behalf of all individuals listed in their booking group to provide us with their personal information, which may include, where relevant, sensitive personal data (for example, details relating to health conditions, disabilities, or dietary needs);
• are at least 18 years old and, where booking a property with a specific age restriction stated on the property web page, declare that they and all members of their booking group are of the appropriate age to book the property; and
• accept financial responsibility for payment of the booking on behalf of all persons in their booking group.

3.2. How to make a booking

You have various options to initiate a booking. You can:

• Use the online booking facility on our website (where applicable)
• Submit a booking request on our website (where applicable)
• Send an online enquiry through our website contact form
• Chat with us on our live chat or via WhatsApp
• Send an email to [email protected]
• Telephone us at +385 98 928 0582
• Coordinate with your travel agent

3.3. What happens after you initiate a booking

Once you have initiated a booking using one of the methods described in clause 3.2, the next steps will depend on the method chosen:

Online booking (instant confirmation): Your booking is confirmed immediately. You will receive an automated confirmation email, followed by a personalised email from our team attaching your Reservation Confirmation document, typically within 12 hours.

Booking request: We will review your request and respond within 24 hours. Upon acceptance, your reservation will be secured, payment will be processed, and you will receive your confirmation email with Reservation Confirmation document.

Other methods (enquiry by email, phone, or other means): We will respond to your enquiry promptly by email or telephone. We may provide details of suitable property options. To confirm your preferred option(s), you can use the payment link(s) provided to complete the required payment.

3.4. You must make sure the property you select is right for you

You are responsible for ensuring that the selected property meets your needs and preferences. This includes carefully reviewing the property description, details of the local area, and any other relevant information provided on the property web page. If you or any member of your party has particular needs, requirements, or special requests, you must inform us prior to confirming your booking.

3.5. You must tell us who is in your travel group

At the time of booking, you must correctly inform us of your group composition (number of adults (18+), teenagers (12-17), and children (11 and under)). If these details change, you must inform us as soon as you become aware, and prior to the start of your stay.

When you arrive at the property, you will need to provide your check-in agent with photographs or copies of identification documents (EU ID cards or passports) of all persons in your group. These details are required to complete the mandatory online registration of your stay in accordance with Croatian law.

The use of your chosen property, its grounds and amenities, is strictly reserved for those people registered as guests upon arrival. Seeking our prior written consent is necessary if you intend to invite additional individuals to the property during your stay, regardless of whether they will be staying there overnight.

3.6. Bookings made on third party platforms

Please note that bookings placed on third-party platforms (for example, Airbnb or Booking.com) are fully subject to the terms and conditions of that platform, including matters such as cancellations, payments, and other policies. These terms apply solely to direct bookings with Croatia Vacations or those arranged through an approved travel agent.

4. Our Contract with You

4.1. How we will accept your booking

Our acceptance of your booking takes place when we send you an email containing your Reservation Confirmation document, at which point a contract will come into existence between you and us, governed by these terms.

4.2. If we are unable to accept your booking

If we cannot accept your booking, we will notify you in writing and will not charge you. If payment has already been made, we will promptly issue a refund. This may occur if your selected property is unavailable or if we have identified errors in the property's price or description.

4.3. Your responsibility to check your documents

It is your responsibility to check the Reservation Confirmation and any accompanying documents we send to you carefully as soon as you receive them. Should you notice any inaccuracies or omissions, please contact us immediately as it may not be possible to make changes later. Please ensure that the names on the Reservation Confirmation exactly match the names on your passport or ID documents.

4.4. Your booking reference code

We will issue a booking reference code when your booking is confirmed and it will be included on your Reservation Confirmation document. To help us assist you more efficiently, please include this reference number whenever you contact us about your booking.

5. Pricing and Payment Terms

5.1. The price breakdown of your booking

The total price for your booking is the amount displayed during the booking process and confirmed in your Reservation Confirmation document. This total includes:

• The nightly rental rates for the property;
• Any applicable cleaning fee;
• Any applicable local tourist taxes (calculated on a per-person, per-night basis where required); and
• VAT (PDV in Croatia) and any equivalent taxes.

5.2. Additional fees

Additional fees may apply to certain bookings, such as pet fees for guests bringing pets or event fees for hosting events. These will be advised upon request for your chosen property and, if applicable, added to the total booking price.

5.3. The currencies you can pay in

All prices displayed on our website are quoted in Euros (EUR). During the checkout process, you may choose to complete your payment in any available currency. If you select a currency other than Euros, the final amount will be converted using the exchange rate applied by the payment processor at the time of transaction.

5.4. If we made a pricing error

Despite our best efforts, occasionally a situation can occur where some of the properties may have been incorrectly priced. In cases where the correct price of the property for your booking dates is lower than our stated price, we will charge the lower amount. If the correct price exceeds the amount quoted to you, we will advise you and seek your guidance before confirming or cancelling your booking.

5.5. Price changes after booking

Once the price for your selected property (and based on your group composition in regard to any tourist taxes) is confirmed at the time of booking, the price is guaranteed and will not increase. The only exceptions are in the case of a pricing error (as outlined in clause 5.4) or changes to your booking requested by you that necessitate a price adjustment.

5.6. How you can pay

We accept and encourage payments via our website's payment processor, which accepts debit/credit cards (including Visa, Mastercard, American Express) and digital wallets (including Apple Pay and Google Pay). We also accept payments by bank transfer, upon your request. In such circumstances, we will send you an invoice with our bank details specified therein.

We are not responsible for any currency conversion charges or fees charged to you by your bank or any other financial institution. It is not possible for you to make any booking payments upon arrival, i.e. by cash or card at the property.

5.7. Payment schedule

The required payments and their due dates depend on how far in advance of your arrival date you make your booking.

Bookings made more than 60 days before arrival:

• A deposit of 30% of the total booking price is payable at the time of booking.
• The remaining balance is due no later than 60 days prior to your arrival date. The exact due date and balance amount will be stated in your Reservation Confirmation document, and we will send a reminder to your registered email address.
• If the balance is not paid by the due date, we reserve the right to treat your booking as cancelled. In such cases, cancellation charges will apply in accordance with Section 7.

Bookings made 60 days or fewer before arrival:

• The full total price of your booking is payable at the time of booking.

5.8. Your right to initiate a chargeback

We reserve the right to take appropriate action if you initiate a chargeback that we determine, in our reasonable discretion, to be unjustified (whether fraudulent or otherwise). This may include pursuing recovery of the disputed amount, along with any associated costs, administrative expenses, and legal fees incurred by us, through any lawful means available.

We treat chargeback abuse seriously and will not hesitate to defend legitimate charges. Examples of unjustified chargebacks include, but are not limited to:

• Disputing a payment that has been correctly applied in accordance with our cancellation policy (as detailed in Section 7);
• Raising a chargeback without first making reasonable attempts to resolve the issue directly with us; or
• Initiating a dispute without valid grounds, supporting evidence, or documentation.

6. Your Rights to Amend Your Booking

6.1. How to request a change

If you wish to amend your confirmed booking after receiving your Reservation Confirmation document (other than changing to a different property, refer to clause 6.5 for those procedures), you must inform us in writing at the earliest opportunity. We will advise you whether the requested change can be accommodated. If the change is feasible, we will inform you of any resulting adjustments to the price or other terms, and seek your confirmation to proceed. Should the change not be possible, or if the implications (such as a higher price) are not acceptable to you, you retain the option to cancel your booking in line with Section 7.

6.2. Changing your travel group's details

Changes to your travel group can be made as follows:

• Reductions to your group size can be made at any time prior to the start of your stay. They will not entitle you to any reduction in the booking price, nor any refund on any monies already paid.
• Increases to your group size can also be made at any time prior to your arrival, without additional charge, provided that the property you have booked can accommodate the additional person(s). The number of people that can be accommodated at your chosen property is stated on the property page on our website.
• All parties must include an adult. If you request the only adult(s) in your travel group to be removed, the booking will become invalid and subject to cancellation as set out in Section 7.

6.3. Transferring your booking to someone else

If you wish to transfer your booking to another individual, such individual(s) (the transferee) must agree to be bound by these terms and conditions, and fulfil all requirements of the original booking. We retain the right to decline the transfer if, in our reasonable judgement, the property is deemed unsuitable for the intended transferee. Failure to meet these transfer conditions will result in the booking being considered cancelled by you, and you will be liable for cancellation charges as outlined in Section 7.

6.4. Changing the dates of your booking

If you wish to reschedule your booking to different dates within the same calendar year and at the same property and for the same number of days, kindly notify us as soon as you can. We will check the availability of the alternative date and inform you of any applicable price increases as a result of the date change.

Any requests for date changes must be submitted at least 60 days prior to your scheduled arrival date; otherwise, cancellation charges will be incurred as set out in Section 7. Please note:

• If your new booking dates have a lower price than your original booking, the original total booking price will still apply.
• If your new booking dates have a higher price than your original booking, the higher applicable total booking price at the time of the change will be applied and must be paid to confirm the date amendment.
• If you wish to reduce the duration of your booking, the nights removed will be treated as cancelled. That portion of the booking will be subject to the cancellation charges set out in Section 7.

Should you choose to reschedule your booking to a date in the next calendar year or beyond, this will be considered a cancellation of your original booking, and a new booking will need to be made. Cancellation charges will be applicable to the initial booking (refer to Section 7).

6.5. Changing the property you have booked

If you wish to change the property you have booked, this will be treated as a cancellation of your original booking, and a new booking will be initiated for the new property. Cancellation charges will be applicable to the initial booking (refer to Section 7).

7. Your Rights to Cancel Your Booking

7.1. Your right to cancel your booking

You may cancel your booking at any time before your scheduled arrival date. To proceed with cancellation, the Lead Booker must notify us in writing via email at [email protected]. Your cancellation notice will be deemed effective when it is received by us, at which time we will confirm receipt of your notification to cancel. Cancellation charges will be applicable (as outlined below in this Section 7).

7.2. How we calculate cancellation charges

In determining the cancellation charges detailed in the table below, we have considered anticipated cost savings and the potential of any income generation from a replacement booking of the property, as far as reasonably can be predicted.

The cancellation charge is indicated as a percentage, which is calculated based on the total booking price displayed on your Reservation Confirmation document (excluding any additional fees such as cleaning fees, tourist taxes, pet fees, or event fees, which are fully refundable in their entirety if cancellation occurs at any time before your arrival).

Days before your scheduled arrival date when we receive your cancellation notification	Cancellation charge (as a % of the total booking price)
60 days or more	30%
59 - 40 days	60%
39 - 30 days	75%
29 days or less	100%

7.3. Deposit Credit Policy - Special Benefit

Your deposit has value for 3 years: If you cancel your booking, the deposit amount you have paid (30% of the total booking price) will be retained as a credit for future bookings with us. This credit is valid for 3 years from the date of cancellation.

Example: If you cancel a booking in 2026, your deposit credit can be used until 2029 for alternate booking dates at any of our properties.

How it works:

• The deposit credit can be applied towards any future booking you make within the 3-year validity period
• The credit is transferable to different properties in our portfolio
• The credit can be used for bookings at different times of the year
• Multiple credits can be combined if you have cancelled more than one booking
• The credit is personal to the Lead Booker and cannot be transferred to another person

Please note: This deposit credit policy applies only to the 30% deposit. Any remaining cancellation charges above the deposit amount are not held as credit and follow the standard refund process outlined in clause 7.4.

7.4. No cooling off period

Please note that you do not have a legal right to change your mind and cancel your booking within 14 days and receive a full refund. This right, available elsewhere under EU Consumer Rights Directive, does not apply to bookings for accommodation.

7.5. How we will refund you

In the event of a refund owed to you following your cancellation of a booking (excluding the deposit credit which is retained as per clause 7.3), we will reimburse you the applicable amount minus the relevant cancellation charge. Any additional fees paid (cleaning fees, tourist taxes, pet fees, and event fees) will be fully refunded. This refund will be processed via the payment method you originally used for payment, within 7 days.

7.6. Travel insurance

We strongly recommend that you arrange comprehensive travel insurance at or before the time of booking (see clause 9.1 for additional details). An appropriate policy should cover a variety of risks, including but not limited to cancellation or curtailment, medical emergencies, personal liability, and loss or damage to personal possessions.

Depending on the circumstances of any cancellation, you may be entitled to recover the applicable cancellation charges (subject to any policy excess) through your insurance provider. All claims must be submitted directly to your insurer; we can provide a cancellation invoice on request if needed. If you decide not to purchase travel insurance, you will be at risk and solely responsible for any losses or costs that arise and that otherwise would have been covered by such a policy.

8. Our Rights to Amend or Cancel Your Booking

8.1. If you do not pay your balance

We reserve the right to cancel your booking and retain your deposit if you fail to pay the balance of the booking payment by the time it is due, which is 60 days prior to your scheduled arrival date.

8.2. If you do not provide us with accurate details of your travel group

We reserve the right to terminate your booking if either we or the property owner/manager ascertains that the actual number of guests (adults, teenagers, and children) staying at the property exceeds the number specified on your Reservation Confirmation and exceeds the maximum occupancy of the property according to what is permitted under local regulations (as specified on the property's web page).

8.3. If we need to make a change or cancellation to your booking

If, due to Events Beyond Our Control (as defined in Section 13) or in other exceptional circumstances, which meant we were forced to cancel your booking or we needed to make a significant change to your booking, the following will apply:

In the event of cancellation: We will promptly notify you and provide a full refund of all payments made to us in respect of the booking. Unfortunately, we will not be liable for any additional compensation, nor for any associated costs or expenses you may incur (such as travel arrangements, insurance premiums, or any other losses).

In the event of significant changes (for example, a change to the dates of your booking or substitution of the booked property with an alternative property): We will notify you as soon as reasonably possible and offer you the choice of:

• Accepting the proposed changes; or
• Accepting an alternative property or dates that we may offer; or
• Cancelling your booking and receiving a full refund.

If you do not respond within the timeframe we specify (typically 7 days), or if you opt not to accept the changes or an alternative, we will treat the booking as cancelled and issue a full refund. As with cancellations, we regret that we cannot provide further compensation or cover any incidental costs or expenses arising from such changes.

9. Your Responsibilities

9.1. Travel insurance

We strongly advise you to arrange comprehensive travel insurance that fully meets your specific requirements. It is your responsibility to ensure the policy provides adequate coverage for all planned activities during your trip, as well as for potential cancellation or curtailment, medical treatment and repatriation costs, and personal liability.

If you intend to participate in any additional activities while at your destination, verify that your policy includes them beforehand. We recommend reviewing your policy documents thoroughly and carrying them with you on your trip. Should you decide to travel without sufficient insurance, this will be solely at your own risk. We accept no liability for any losses beyond that set out in clause 11.6.

9.2. House Rules

You are required to familiarise yourself with and comply with the House Rules applicable to your selected property, which are specified on the web page for each property under the "Booking Policies" section. You are also required to make yourself familiar with (and comply with any rules or restrictions set out in) the property guidebook applicable to your chosen property, a copy of which will be sent to you before the start of your stay. The full set of House Rules can be provided in advance of booking upon your request.

9.3. Travel advice

We advise you to review the official travel guidance provided by your country of residence before making a booking in order to ensure you make an informed decision regarding travel to Croatia. Additionally, we recommend revisiting this guidance prior to your departure.

9.4. Behaviour during your stay

You and all members of your travel group are expected to behave in a considerate and responsible manner at all times. If, in our reasonable opinion, or that of the property owner/manager/staff, any of our suppliers, or other relevant authority, your conduct (or that of anyone in your travel group) is causing, or is likely to cause, distress, danger, or unabated disturbance (after notification) to others, or damage to the property, we (and our suppliers) reserve the right to terminate your booking arrangements immediately with no further liability to you.

In such circumstances, you and/or the relevant members of your travel group may be required to leave the property without refund or compensation. You will be jointly and severally liable for any loss or damage caused by your actions, and payment in full must be made directly to us, either before departure if the damage is identified during your stay, or promptly via a payment link we provide if discovered afterwards.

Without prejudice to any of the rights that the property owner has against you, your contractual liability for any damage caused to the property is directly with us, not the property owner. Failure to settle these amounts will make you liable for any subsequent claims (including our legal costs) brought against us as a result of your conduct, as well as all expenses we incur in pursuing recovery from you. You will be held responsible for any of the actions or conduct of other guests or individuals unconnected with your booking but who attend the property under your invitation.

9.5. Commercial filming or photography

Commercial or editorial filming and photography are strictly prohibited at our properties without our prior written consent. If you intend to use a property for such purposes, you must inform us in advance and enter into a separate licence agreement with us. Should you proceed with commercial or editorial filming/photography without obtaining this permission, you will be responsible for compensating us for any lost revenue and other reasonably incurred losses arising from your unauthorised use.

9.6. Hosting an event

You are not permitted to host any events at our properties, whether commercial (such as retreats or corporate training) or non-commercial (such as weddings or anniversary celebrations), without first obtaining our explicit written consent. Any request to do so must be submitted in advance, and approval may be subject to additional fees or surcharges. Where permission is granted, we may impose specific conditions that you will be required to follow; these will be communicated to you prior to final confirmation.

9.7. Security of the property

It is your responsibility to ensure you take adequate and reasonable security precautions at all times. This includes when you are absent from the property, spending time in the garden or pool area, and during night-time rest. These measures may include, as applicable: locking doors, closing and securing windows and shutters, and safeguarding valuables in a safe.

Failure to heed these reasonable precautions can not only result in your own losses, but will also render you liable for any damage to property or loss of property inventory incurred as a result. Your personal liability insurance may also be compromised or invalidated as a result.

9.8. Passports and visas

You are accountable for verifying and meeting the passport, visa, health, and immigration prerequisites relevant to your travel plans. It is essential to verify these requirements with the appropriate embassies, consulates, and medical professionals, taking into account your individual circumstances.

As requirements may change, it is crucial to maintain awareness of the current regulations in advance and up to the point of your departure. We are not responsible for any travel disruptions or losses incurred due to non-compliance with passport, visa, immigration, or health requirements. You agree to indemnify us for any fines or losses incurred as a result of your failure to adhere to these requirements.

10. If There is a Problem During Your Stay

10.1. How and when to notify us if there is a problem

Should you encounter any issues with the property upon arrival or at any time during your stay, please inform us immediately or as soon as reasonably possible, either via email or telephone. Our team will make every effort to assist you, and in doing so, we can address the matter at the earliest opportunity. It is only if you do this that we will have adequate opportunity to put matters right whilst your booking is underway.

10.2. If you are still unhappy after your stay

If you have a complaint or wish to file a claim, please contact us as soon as possible and no later than 14 days after your return. We take all complaints seriously and will conduct a thorough investigation. An acknowledgement of your complaint will be provided within 7 days and a detailed response will be provided to you as promptly as possible thereafter.

Please note that, as our investigations frequently require gathering information from multiple sources, this process may take up to several weeks.

11. Our Responsibilities to You

11.1. Our duty to use reasonable skill and care

Our responsibility is limited to selecting properties with reasonable skill and care. We have no liability to you for the actual supply of the property, unless it is proved that we breached this duty and that breach directly caused damage to you. Where we have met this standard of skill and care, we will have no liability to you for anything that happens at the property or any acts or omissions of the property provider or third parties during the course of your stay.

11.2. Our responsibility for your actions or those of third parties

We will not be liable for any injury, illness, death, loss (including loss of possessions or enjoyment), damage, expense, cost, or other claim of any description arising from:

• the acts or omissions of the affected person(s); or
• the acts or omissions of any third party unconnected with the provision of your property, where such events were unforeseeable or unavoidable.

11.3. We do not have responsibility for anything we do not provide

We accept no responsibility for any services or facilities that do not form part of our agreement with you. This includes, but is not limited to:

• any additional services or facilities provided by the property owner or another supplier that are not advertised by us as included in your booking and that we have not specifically agreed to arrange; and
• any excursions, activities, or other purchases you make independently during your stay.

11.4. Our responsibility for unforeseeable losses

We accept no liability for any damage, loss, expense, or other amounts of any nature that:

• could not reasonably have been foreseen by us at the time of confirming your booking, based on the information you provided to us (even if arising from our breach of contract);
• did not result directly from any breach of contract or negligence by us, our employees, or our suppliers (where we are responsible for them);
• relate to any business purposes (including, but not limited to, loss of earnings for self-employed individuals); or
• constitute indirect, consequential, or non-direct losses of any kind.

11.5. We do not in any way exclude or limit our liability to you where such exclusion or limitation would be unlawful

This includes liability for death or personal injury resulting from our negligence or the negligence of our employees, agents, or subcontractors, as well as liability for fraud or fraudulent misrepresentation.

11.6. Limits to our liability

We limit the compensation amount we may be obligated to pay if we are found liable to you, as outlined below:

Loss or damage to luggage, personal belongings, and money during your stay: The maximum compensation we will provide is equivalent to the excess on your insurance policy applicable to such losses per person in total. This is because it is your responsibility to have adequate insurance coverage to protect against any such losses.

Claims unrelated to luggage, personal belongings, or money, and not involving injury, illness, or death: The maximum compensation we will provide for these claims is up to three times the total price paid for the stay by or on behalf of the affected individual(s). This maximum amount will be applicable only in cases where everything has gone wrong, and you or your party have received no benefit whatsoever from your booking.

11.7. Pandemic limitation of liability

We acknowledge our respective responsibilities to adhere to any official pandemic directives issued by governments or local authorities, both in your home country and in Croatia. Notwithstanding this, we will not be liable for any refunds, compensation, costs, expenses, or other losses you may suffer as a direct or indirect result of a pandemic or related outbreak.

12. Damages and Damage Deposits

12.1. Reimbursement to property owners

We undertake to reimburse property owners for any verifiable losses or damage caused by you or members of your travel group during your stay. Any payments we collect from you in respect of such damage will be forwarded to the owner, up to the amount of the specified damage deposit (further details in clause 12.2 below). These arrangements do not affect or limit any direct rights or claims the property owner may have against you.

12.2. Damage deposit

A damage deposit is required for every booking as security against any loss or damage caused by you or members of your party during your stay. The specific amount for your chosen property is stated on the property's web page on our website.

This damage deposit is authorised on your credit or debit card (not charged unless a claim is made). We will email you a secure link to authorise your damage deposit no later than 5 days before your arrival date, which must be completed 48 hours prior to your arrival. You will be liable to us for any damages and/or losses caused by you or members of your travel group during your stay.

Any valid claims for damage or loss will be notified to you within 7 days of your departure, along with supporting details. If no damage or loss occurs, the authorisation will be fully released with no charge to your card, typically within 7 days after departure.

12.3. Reporting damage

You are required to report (either to us or the property owner/staff) any damage or loss to the property as soon as it occurs or is discovered. This allows for prompt inspection and documentation.

12.4. Damage exceeding the damage deposit amount

In the rare event that the cost of repairing damage or replacing lost items caused by you or your travel group exceeds the amount of the authorised damage deposit, you agree to reimburse us (or the property owner, as applicable) for the additional amount. Payment must be made within 7 days of receiving our written notification, which will include details of the claim and supporting evidence.

12.5. Travel insurance coverage

We strongly advise that your travel insurance policy includes adequate coverage for accidental damage to the property and its contents. You are at risk if you do not take out adequate insurance. This should extend to any amounts exceeding the damage deposit, to protect you against potential liability for significant repairs or replacements.

13. Events Beyond Our Control

13.1. Definition of 'Events Beyond Our Control'

'Events Beyond Our Control' refer to circumstances that are beyond our or the supplier's control, the repercussions of which could not have been avoided even with all reasonable precautions taken. Such scenarios may include but are not limited to, whether realised or impending:

• Warfare, civil unrest, terrorist acts
• Labour disputes, strikes
• Natural or nuclear catastrophes
• Adverse weather conditions, flooding
• Epidemics and pandemics
• Fires
• Closures, restrictions, or congestion at airports, ports, or airspaces
• Flight or entry constraints imposed by regulatory authorities or other entities
• Travel advisories issued by governmental bodies against visiting specific destinations
• Any other governmental travel restrictions

13.2. Responsibility for Events Beyond Our Control

Unless specified otherwise elsewhere in these terms, we have no liability, including for compensation, costs, and expenses, in instances where the fulfilment of our obligations under these terms is impeded or affected by Events Beyond Our Control, resulting in any damage, expense, or loss to you.

14. Health and Safety

14.1. Safety standards at our properties

We operate in line with our internal Health and Safety Policy, which includes regular audits at each property. That said, the safety requirements and standards for each property are those applicable to Croatian regulations. In general, these may differ from, and in some cases be more or less stringent than, the standards in your home country.

14.2. Risks associated with pools and hot tubs

Pools and hot tubs carry inherent health and safety risks. It is your responsibility to ensure that you and everyone in your travel group takes appropriate precautions around these facilities. Before use, you should personally inspect the pool to familiarise yourself with its depth (including any sudden changes), layout, and features such as infinity edges. Please note that depth markings cannot always be relied on to be accurate.

All guests should walk, never run, around the pool area and carefully read any signage, as well as the health and safety guidelines provided in the property guidebook. Diving is prohibited unless suitable caution is taken in regard to water depth. No one should enter the pool or hot tub while under the influence of alcohol or illegal drugs or medication that might impair performance.

You must check the facility daily before use and immediately report any observed defects or issues to us or the on-site staff. Many of our pools are unfenced. If a fenced pool is essential for your group, you must notify us of this requirement prior to booking. Regardless of fencing, children must never be left unattended, and must be constantly supervised by a responsible adult when near or in the water.

Neither we nor the property owner accept liability for any death, personal injury, or other incidents arising from the use of (or proximity to) a swimming pool or hot tub, except where such liability cannot lawfully be excluded. For further details on limitations of liability, please refer to Section 11.

14.3. Property grounds

Many of our properties are set in extensive grounds that are often unfenced. You and all members of your travel group should exercise particular caution when exploring these areas, as they may feature uneven terrain, drops, or other natural hazards that present inherent risks. Children must be closely supervised at all times when outdoors. For detailed health and safety guidance, please consult our general Health and Safety Policy, the property-specific guidebook, and the property description on our website.

14.4. Balconies and terraces

Many of our properties feature balconies and/or terraces, sometimes accessed via steep, narrow, uneven, or unguarded staircases, and some may have exposed drops or other hazards. These areas may not be suitable for guests with reduced mobility. You must exercise particular caution when using them and ensure that children are constantly supervised, never permitted to climb on railings or walls, and kept well away from edges.

Neither we nor the property owner accept liability for any death, personal injury, or incidents arising from the use of (or proximity to) balconies or terraces, except where such liability cannot lawfully be excluded. For further details on limitations of liability, please refer to Section 11.

15. Special Requests, Medical Conditions, Disabilities, and Limited Mobility

15.1. Special requests

You must inform us of any special requests at the time of booking. While we will make every reasonable effort to accommodate such requests, we cannot guarantee fulfilment unless we have explicitly confirmed it in writing. Failure to meet a special request does not constitute a breach of contract on our part. Unless specifically confirmed in writing, all special requests remain subject to availability. We are unable to accept conditional bookings (i.e., those made contingent on the satisfaction of a particular special request). Any such bookings will be treated as standard reservations, subject to the provisions above regarding special requests.

15.2. Childcare and babysitting

We do not recommend or endorse any childcare or babysitting providers, as we are not qualified to assess their suitability. We recognise that many guests may wish to arrange such services during their stay. However, given the important considerations of safety, security, and appropriateness, it is your responsibility to personally select and thoroughly vet any providers to your own satisfaction. Please note that most local providers may not hold formal childcare qualifications.

Any arrangements you make directly with property staff or local individuals for babysitting or childcare are entirely at your own risk and discretion. We do not screen, verify, or evaluate staff or providers for childcare roles, and we accept no responsibility or liability for any such arrangements or their outcomes.

15.3. Medical conditions, disabilities, or reduced mobility

If you or any member of your travel group has a medical condition, disability, or reduced mobility that could impact your stay at the property (or the booking process itself), you must notify us prior to making your booking. This allows us to advise on the suitability of the chosen property and provide appropriate assistance during booking. In all cases, you are required to provide full written details at the time of booking. If such a condition arises or worsens after your booking is confirmed, you must inform us in writing as soon as possible.

15.4. If you require medical assistance during your stay

We are not medical professionals. In the event of a medical emergency during your stay, please contact local medical services for treatment necessary. The expenses associated with such treatment are your responsibility. It's important to note that not all medical practitioners in Croatia may necessarily communicate in English. While our local team will always try their best to offer assistance if needed, we cannot be responsible for any aspect of the provision of medical treatment during your holiday.

16. Pets, Wildlife, and Your Surroundings

16.1. Pets

A property permits pets only if it is explicitly marked as 'Pets welcome' or 'Pets on request' in the Booking Policies section on the property's web page on our website. Even if marked as such, you must contact us in advance to request approval for the number, type, and details of the pet(s) you intend to bring. Permission to bring pets is subject to your agreement to our separate Pet Policy (which we will provide upon request), and payment of any applicable additional pet fees.

If you bring any pet(s) to the property without our prior written consent, without accepting the Pet Policy, or without settling any required fees, we reserve the right to terminate your booking immediately and require you to vacate the property. In these circumstances, no refund will be provided, and you may also be liable for any resulting costs or damages.

16.2. Wildlife

Please be aware that many of our properties are located in rural settings, where wildlife such as animals and insects are integral parts of the natural landscape. Encounters with animals like rodents, snakes, boars, or local cats (stray or belonging to nearby residents), as well as insects such as wasps, bees, mosquitoes, flies, ants, millipedes, scorpions, or spiders, are not uncommon.

These creatures may be attracted to swimming pools, nearby bodies of water, local vegetation, and leftover food from al fresco dining. We recommend keeping doors and windows closed whenever feasible and promptly clearing away all food remnants after meals, whether indoors or outdoors. Please refrain from intentionally feeding local animals, as it may encourage them to return. All such animals have potential risks.

16.3. Allergies

If you or any member of your travel group has allergies to animals, insects, plants, or other environmental factors, you must inform us at the time of booking. While we cannot guarantee an allergen-free environment, we will do our best to advise you on the suitability of specific properties for your needs.

16.4. Noise

We request that you show respect for the local environment and local community, including any neighbours, by refraining from excessive noise or disturbances (including from any pets) that may disrupt other individuals or wildlife during your stay. Please note that neither we nor the property owner can be held accountable for noise or disturbances originating from areas beyond the property boundaries and/or beyond our control.

16.5. Your surroundings

Neither we nor the property owner can be held liable for changes to the vicinity surrounding your selected property in comparison to published material, previous visits, or changes that occur during your stay. This includes where such actions are undertaken by individuals or organisations not directly employed or contracted by us nor the property owner and that may affect the surrounding area, e.g. littering, deforestation, construction work, etc.; or changes to the local environment due to natural occurrences (like fires, storms, plant and tree diseases, etc.)

17. Marketing Materials and Website Accuracy

17.1. Photos and videos

The photos and videos in our promotional and marketing materials, including those on our website, are intended to provide a general overview of the properties in our portfolio. Certain aspects of the property may have altered by the time of your stay, such as but not limited to the replacement of furniture or linens, or modifications to garden layouts. We cannot be held liable in the event of such occurrences.

17.2. Our marketing materials

Our marketing materials and website are solely our responsibility. They are not published on behalf of, nor do they obligate, any independent organisation whose services are highlighted therein.

17.3. Beaches featured in our materials

Some of the photos and videos featured on our website and in our marketing materials display beaches in proximity to or accessible from our properties. Beaches are susceptible to significant climatic and natural occurrences, such as erosion and storms. Consequently, we cannot guarantee that the beaches depicted on our website and in our promotional materials will remain unchanged from when they were photographed or filmed. While we strive to notify you of any notable alterations, we cannot be held accountable for such natural occurrences.

17.4. Copyright materials

Our website and marketing materials contain copyright material, trade names, and other proprietary information, including, but not limited to, text, software, photos, graphics, and videos. The entire contents of the website are protected by copyright law. Unauthorised users may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way use or exploit, maliciously or otherwise, any of the content, in whole or in part. Any breach of copyright and/or malicious action will result in appropriate claim for damages and costs.

18. Your Personal Data

18.1. How we may use your personal data

We only use your personal information as set out in our Privacy Policy. Please read our Privacy Policy for full details on how we collect, use, and protect your personal data in accordance with the EU General Data Protection Regulation (GDPR) and Croatian data protection laws.

19. Other Important Terms

19.1. Transfer of this contract

We reserve the right to transfer our rights and obligations under these terms and conditions to a third party. Should this occur, we will notify you in writing and ensure that the transfer does not diminish or affect your rights under the contract. You are permitted to assign your rights and obligations under these terms to someone else only if we provide our written consent beforehand.

19.2. If any part of this contract is deemed unlawful by a court, the rest will continue in force

Each paragraph of these terms operates independently. If any court or relevant authority determines any of them to be unlawful, the remaining paragraphs will remain in full force and effect.

19.3. Even if we delay enforcing this contract, we can still do so later

Although we may delay enforcing these terms, we retain the right to enforce them in the future. Our failure to immediately require your compliance with any provision of these terms, or our delay in taking action against you for any breach of this contract, does not waive your obligation to fulfil those requirements, nor does it preclude us from pursuing action against you at a later time. For instance, if you fail to make a payment and we do not pursue it immediately, we reserve the right to require you to make payment at a later date.

19.4. The laws that govern these terms

These terms and conditions are written and governed in accordance with Croatian law. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the Croatian courts.

19.5. Language

These terms and conditions are provided in English. In the event of any dispute regarding interpretation, the English version shall prevail.

Contact Information

If you have any questions about these terms and conditions, please contact us:

Adriatica Collective d.o.o.
Kapucinski trg 5
42000 Varaždin
Croatia

Email: [email protected]
Phone: +385 98 928 0582
Website: www.croatia-vacations.com